Delivery & Shipping
Shipping Costs
We offer standard shipping only.
Shipping costs vary by destination. Free shipping is available on orders that meet the minimum order value for your region.
We ship worldwide — to Germany, across the European Union, and to select international destinations.
Processing Time
After receiving your order, the processing time is usually:
- 1–2 business days
Delivery Time
The estimated delivery time for standard shipping is:
- 5–10 days (Germany & EU)
Please note that slight delays may occur during holidays or periods of high demand.
Tracking
Once your order has been shipped, you will receive a shipping confirmation. If available, this will include a tracking number for parcel tracking.
Undeliverable Shipments
If a shipment is returned due to an incorrect address or non-collection, we will contact you by email for clarification.
Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours of receipt at:
Please send the following information:
- Order number
- Photos of the packaging and the item
- Brief description of the problem
Contact
If you have any questions about shipping, you can reach us anytime at:
We usually respond within 24–48 hours.