Terms and Conditions
1. Scope of Application
These General Terms and Conditions apply to all orders placed through our online shop getfeel1.com.
The contracting party is Sunset Commerce Limited (hereinafter referred to as "we", "us", "our").
2. Contracting Party
The purchase contract is concluded with:
Sunset Commerce Limited
Room 1120, 11/F,
Ocean Centre, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong
Registration number:71862354
Email: info@getfeel1.com
Email: info@getfeel1.com
3. Conclusion of Contract
By completing the order process in the online shop, you submit a binding offer to purchase the items in your shopping cart.
You will then receive an order confirmation by email.
The purchase contract is concluded as soon as we accept your order by sending a shipping confirmation or by actually shipping the goods.
4. Prices and Payment
All prices are stated in Euros (€).
The payment methods displayed at checkout are available.
We reserve the right to change prices at any time. For orders already placed, the prices displayed at the time of the order apply.
5. Shipping & Delivery
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Shipping method: Standard Shipping
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Processing time: usually 1–2 business days
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Estimated delivery time: 5–10 days within Germany and Europe
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Shipping costs:
- Shipping costs: Free to Germany and EU countries.
6. Right of Withdrawal (30 days)
You have the right to withdraw your order within 30 days without giving any reason.
The withdrawal period begins on the day on which you or a third party named by you received the goods.
To exercise your right of withdrawal, a clear declaration by email is sufficient to:
7. Returns & Refunds
7.1 Return Costs
The following regulations apply:
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If the return is caused by the consumer
(e.g., wrong size, item not liked, change of mind):
➜ The customer bears the return costs. -
If the return is caused by us (Sunset Commerce Limited / Feel1)
(e.g., wrong item, damaged goods, quality defect):
➜ We fully cover the return costs.
7.2 Conditions for a Return
A return is possible if:
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the goods are unused,
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the goods are in their original condition,
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the return is made within the communicated deadline,
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any hygiene seals have not been opened (if present).
Opened or used cosmetic products generally cannot be returned for hygiene reasons.
7.3 Refunds
After receipt and inspection of the return:
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you will receive a confirmation email,
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the refund will be processed via the original payment method,
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the processing time is usually 3–7 business days.
8. Complaints & Damaged Items
If you receive damaged, defective, or incorrect items, please contact us within 48 hours of delivery at:
Please attach photos of the goods and packaging as well as your order number to your message.
We will offer a replacement or a full refund depending on the case.
9. Retention of Title
The delivered goods remain our property until full payment has been received.
10. Liability
We are liable only for damages resulting from intent or gross negligence, as well as for the breach of essential contractual obligations.
Further liability, in particular for indirect damages or consequential damages (e.g., lost profit), is excluded, unless mandatory legal provisions dictate otherwise.
Your statutory consumer rights remain unaffected.
11. Data Protection
Information on the processing of personal data can be found in our Privacy Policy, which is accessible via the link "Privacy" in the footer of our website.
12. Intellectual Property Rights
All content on this website, including texts, images, graphics, layout, and trademarks, are the property of Sunset Commerce Limited or Feel1, or are licensed accordingly, and may not be used, reproduced, or distributed without our prior written consent.
13. Applicable Law
The law of the Federal Republic of Germany applies, unless mandatory consumer protection regulations of the country in which you have your habitual residence dictate otherwise.
14. Contact
For questions regarding these General Terms and Conditions, orders, or products, please contact us at: