Cancellations & Returns
Returns & Refunds
1. 60-Day Money-Back Guarantee
You have the right to cancel your order within 60 days without providing a reason.
The 60-day period starts on the day on which you or a third party designated by you received the goods.
To exercise your right of withdrawal, please send us a clear statement by email:
Please provide the following information:
- Order number
- Customer name
- Product(s) you wish to return
- Reason for return (optional)
2. Conditions for Returns
A return is possible if:
- The return is complete and securely packaged.
- The 60-day period has not been exceeded.
Note: Products that have already been opened and used are covered by our money-back guarantee as well – if the product did not work for you, you can still return it within 60 days.
3. Return Shipping Costs
Returns are free of charge for you: once we have confirmed your request by email, we cover the cost of return shipping.
Please only send returns to the address we provide by email, so that we can assign your parcel to your order.
4. Refunds
Once your return has been received and inspected, you will receive:
- A confirmation by email
- The refund via the original payment method
Processing time: 3–7 business days
The shipping costs of the original order will not be refunded (except for faulty or damaged products).
5. Damaged or Faulty Products
If you have received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery:
Please send us:
- Photo/video of the damage
- Order number
- Description of the problem
We will replace the product free of charge or issue a full refund.
6. Exceptions to the Right of Withdrawal
The following items are excluded from exchange or return:
- Vouchers and digital products
- Returns received after the 60-day period
7. Return Address
Please send returns only to the address provided by us via email after our confirmation.
Contact
For questions about payment or your order, please visit our contact page:
👉 /pages/contact